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Frequently Asked Questions about becoming an Angel.
Q: How do I contact DIAL-AN-ANGEL®?
A: You can call us on 1300 721 111 or just email us email@example.com
Q: What are the benefits attached to being an Angel?
A: There are some great benefits:
- Flexible hours - Angels® can choose to work any three hours or more on days and at times which suit them. You may decide whether you wish to work or to be free of bookings during school holidays.
- Top rates - On your behalf, DIAL AN ANGEL is able to negotiate rates that appropriately reflect your skills and experience.
- Replacement Angels® - Should you decide to go on vacation or temporarily be unable to provide your services to a client, DIAL-AN-ANGEL can keep the booking open for you by providing a replacement Angel until you can resume working for your client.
- Workplace Safety and Insurance Cover - When you accept referrals from DIAL-AN-ANGEL, you can be sure that clients have been advised about their responsibilities regarding workplace safety and as an employee of DIAL-AN-ANGEL you are insured by us.
- Privacy & Security - Your private telephone number and address are never divulged by the Agency when you accept referrals to bookings through DIAL-AN-ANGEL. This security measure also safeguards your privacy
- Prestige - You will be part of a professional Agency with a long-established and enviable reputation for quality in-home care and support services. This reputation has been forged by the efforts of tens of thousands of enthusiastic and conscientious Angels® who have worked through the Agency since 1967.
Qualifications aren’t essential but we are able to assist you to find training. We do have current contacts to undertake Certificate IV in Community Services Work.
Q: How do I register to become an Angel?
A: All applicants will receive a personal interview but you can complete an online pre-application form here or just call one of our friendly and experienced co-ordinators on 1300 721 111. New Angels® are always made most welcome!
Q: Why do you conduct a thorough two phase recruitment process instead of simply registering applicants as Angels®?
- We need to ensure the applicant fulfills our minimum recruitment criteria
- We need to ensure the values of the applicant align with those of DAA
- We need to ensure all applicants have the necessary skills, experience and/or training and qualifications in order to provide the highest quality care and service to our valued clients
Recruitment is conducted in two phases:
- Phase 1: The applicant comes into the office after an initial phone screening process to have a formal interview regarding their skills, experience and/or training and qualifications. The applicant learns about DIAL-AN-ANGEL, meets their local office team and learns about the role that would be required of them. Depending on whether the applicant meets the minimum recruitment criteria and they obtain the behaviours that are required by all DIAL-AN-ANGEL Angels, the applicant may be invited to attend phase 2 of the recruitment process once their three references have been checked post interview.
- Phase 2: The applicant comes into the office or attends an online training session for skills and knowledge testing. The applicant then learns DIAL-AN-ANGEL's policies and procedures relevant to their employment and is registered to begin work as an Angel if they pass all required knowledge testing.
DIAL-AN-ANGEL endeavors to ensure that it continues to provide the highest quality service and care to our clients. This is why we conduct stringent recruitment processes for all applicants. DIAL-AN-ANGEL complies with all Equal Employment Opportunity legislation and invites applicants to apply who have the relevant working visas and right to work in Australia. Due to the high number of applications made to DIAL-AN-ANGEL only those that meet the minimum recruitment criteria will be contacted.
Q: What do I need to apply for a role as Supervised Contact Carer?
Your application should contain the following:
Your covering letter should include a brief overview of your qualifications, skills and experience and why you believe you are the best applicant for the position.
Your resume should provide details of your qualifications, employment history, skills and interests. Ideally, it should be no more than 3-4 pages long and formatted to ensure easy reading. It is essential to provide the names and telephone numbers of three contactable phone references. Two work related referees, one of which should be a past or current supervisor and one character reference.
Claim against the selection criteria
Addressing the essential and desirable criteria is a critical step in your application for the position. Your ability to address the selection criteria is what DIAL-AN-ANGEL uses to short-list candidates for interview. The selection criteria are divided into 2 parts:
1. Essential: specific job related criteria which the applicant must be able to demonstrate in order to meet the requirements of the position.
2. Desirable: criteria that is not essential but is beneficial to the role and assists the employee to carry out the role more effectively.
Practical tips for addressing the selection criteria
- It is recommended that you address each selection criteria separately, within your cover letter. Further opportunity to demonstrate your ability to meet the listed criteria will take place for suitable candidates in the interview process.
- You need to provide examples of past specific experiences which demonstrate that you meet the criteria, not just hypothetical or 'text book' responses.
- You should also list any training you have attended which supports your application.
A copy of relevant qualifications
If possible, please attach a copy of your relevant qualifications to your application. This is not essential, but you must bring along your originals if you are invited for an interview.
Notification of interview
If you are selected for an interview you will be contacted to arrange an interview time, generally this will be within four weeks of the closing date.
Only applicants who meet the Essential criteria and that are shortlisted will be contacted
Q: What is “Angelic News"?
A: Angelic News is our free electronic newsletter sent to Clients and Angels® with the compliments of DIAL-AN-ANGEL. It contains articles, tips, news, and information which is very helpful for anyone interested in home and family care – and really, that’s just about all of us. You can subscribe here. Any suggestions for news items, let us know.
An au pair generally lives-in and assists a host family with childcare
and/or housework. The idea of having an au pair is to regard it as a cultural
exchange. Although not intended as an employment situation, the au pair is
provided with a small allowance (or pocket money). The au pair is usually a
traveller from another country and intends to learn about the culture,
traditions and language of the host family during her stay.
This means that an applicant has been accepted for registration with DIAL-AN-ANGEL® after having been personally interviewed and fully screened (with all references confirmed verbally). Police clearances and "Working with Children Checks" are undertaken where State Laws allow. The Angel is employed by DIAL-AN-ANGEL and is covered by insurance and workers compensation.
A babysitter provides supervisory/custodial care of children typically on a as needed basis.
Casual employees are paid based on the number of hours they work. They usually aren't guaranteed a certain amount of hours of work per week, but can work regular hours. Casuals are paid a higher rate of pay, called a ‘casual loading', instead of some the benefits that full-time and part-time employees get. For example, casuals don't usually get paid annual leave or paid sick leave.
This service is provided where a third party such as a Trustee Company, a legal firm, an Insurance Company, The Office of the Protective Commissioner or large Corporations contract DIAL-AN-ANGEL to provide fully insured staff for their clients or employees who may be in need of assistance in the home. Only Staff Angels® are provided and an account is sent to the customer who is paying for the service to be provided to the recipient of the service.
Domestic employees workers compensation insurance
All Angels employed by DIAL-AN-ANGEL are covered for Workers Compensation Insurance. All staff employed Angels are covered for Professional Indemnity and Public Liability Insurances.
The act of overseeing the organisational, financial, and day-to-day operations of a house or estate. It differs from housekeeping, which consists of the physical maintenance and cleaning of a house
A person who is employed to perform domestic task in a household
The work of cleaning and running a house
A male nanny, a man employed to take care of one or more children in a family home. The term manny appears to date back to the 1980s.
A live-in or live-out in-home caregiver who undertakes all tasks related to the care of children. Our nannies are qualified and/or highly experienced child care professionals. Some are parents who have successfully raised their own children. They have well-developed childcare skills and have the time and patience to undertake this challenging and rewarding occupation.
CARE of CHILDREN in addition to undertaking general housekeeping tasks for the whole family. The nanny-housekeeper sometimes lives in with the family and may be required to assume a parent-substitute role with long hours "at call". Where the nanny-housekeeper lives out, they may be obliged to work even longer hours than their employer does as they are on the premises prior to the parent leaving for work and to travel back to her own residence after the parent has returned. If infants and toddlers are to be cared for, the client should establish the priorities expected. Toddlers and infants can be extremely time-demanding and their care must be the primary focus of the nanny-housekeeping role.
These are services occurring on a regular basis; daily, weekly, fortnightly or monthly. The client determines the regularity of the bookings.
Responsible Service of Alcohol (RSA)
The Responsible Service of Alcohol Program (RSA) aims to provide liquor serving staff with knowledge and awareness in relation to the responsible serving and consumption of liquor in all premises where alcohol is served. Courses are available in each State of Australia and all wait-staff are required to have completed the course before being employed. The aim is to prevent drunkenness, minors accessing liquor and irresponsible liquor practices. RSA training is now mandatory for people working in the liquor industry including all permanent and casual serving and security staff, club secretaries and licensees of the premises.
A system of selecting qualified in-home caregivers through interviews, background checks, reference checks, education verification and other methods.
Staff Angels® are employed directly by DIAL-AN-ANGEL to attend private or corporate bookings. They are covered for Workers Compensation, Professional Indemnity and Public Liability Insurances; Superannuation is paid and lodged with an approved fund if the Angel meets the superannuation threshold within a payroll month; Income tax deductions PAYG are made by the Agency and forwarded monthly to the Australian Tax Office (ATO).
Here are some of our favourite tips for Angels®:
When eating out with children don't let the waitperson serve meals to the kids first. If you do, the timing will be messed up: They'll lose patience before you've finished your main course.
Speed up the morning dressing process for little ones by laying out their clothes in the shape of a person the night before - that way everything is accounted for and children learn quickly how to dress themselves in an orderly fashion.
When ironing business shirts make sure you do the top button up only. This will keep the neckline straight and ensure the shirt drapes correctly when it’s hung in the wardrobe.
Read the labels carefully on all cleaning products BEFORE using them – some products are corrosive and/or may burn skin, some may be unsuitable for the purpose for which you intend to use them.
To eliminate refrigerator odours try a little vanilla poured on a piece of cotton and placed in the refrigerator. Or after cleaning the refrigerator add a dash of lemon extract to the rinse water for a fresh scent.
Try using lemon juice to remove rust and stains from plastic, either neat or diluted, and give curry stains on carpet the heave-ho with diluted lemon juice. For spills on carpets such as coffee, beer or soft drink simply dab the stain with soda water.
If you need to dry clothes quickly after they have been washed, place the items into the dryer with 1 large dry bath towel. The towel will help to absorb some of the moisture in the load, and help expedite the drying process.
When you are shopping, put all similar items together at the checkout for bagging – fridge, cans, bathroom, toiletries, etc. Saves time when putting them away.
A bowl of vinegar placed in a room helps to absorb smoke odour.
Contact us for a free, no-obligation quote or to make a general enquiry.
When you seek only the best, it has to be from DIAL-AN-ANGEL.
Our friendly and experienced co-ordinators are ready to help.
Simply call 1300 721 111.
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